Frequently Asked Questions!
We know you have them. Those pesky questions about the products, or where do we ship, or how fast, or costs of shipping, or ... you get the idea! You've come to the right page. Here, we answer all your most common questions about the general info on our products. If we don't have your question answered here, feel free to drop us a line and ask, and we'll add it!
1 - What are your mugs made of? How big are they? Is the design one-sided or on both sides?
Our mugs are ceramic and come in 11-ounce and 15-ounce sizes. They are microwaveable and dishwasher safe. The 11 oounce mug measures 3.85″ (9.8 cm) in height and 3.35″ (8.5 cm) in diameter. The 15 ounce mug measures 4.7″ (12 cm) in height and is 3.35″ (8.5 cm) in diameter. The designs are printed on both sides of the mug.
2 - Where do you ship? How much does shipping cost?
Our products other than the wax melts and mug mixes are all produced through Print On Demand. That means you order it, we send the order to our printer, and they produce, package, and ship your products. All shipping on melts and mug mixes is set by weight, and we only ship to addresses in the United States, territories, and AFO/FPO for the wax melts and candles. Candles only ship to the US due to the producers requirements. All POD products ship at rates set by the printer/producer. We only charge you what we are charged.
3 - How fast will you ship my order?
Our wax melts and mug mixes are shipped by us within two to three business days of receiving your order. All of our Print on Demand products depend on the printer, but usually are shipped within ten business days. However, shipping is dependent on time of year and other outside factors, like the recent COVID pandemic. Delivery time depends on the postal service handling your package. Time of year affects shipping as well. The fall and winter holidays can slow things by a few days, but we keep our blog updated with important shipping delays if they happen, as well as reaching out to our customers individually if necessary.
4 - How much does shipping cost?
Shipping for was melts and mug mixes is entirely dependent on where you live and the weight of your order. All other products, the shipping is set by the printer/producer.
5 - I don't see my dog's or cat's breed in your breed list. When will you add it?
We check the breed list for the the AKC and CFA each January for any new breeds accepted in the prior year, and add them at that point to the list, creating and adding designs for them over the course of the year. If you don't see your breed represented, you can also ask us about your specific breed using our contact form, and we will get in touch with you within a few days, and may even be able to add your breed earlier than usual.
6 - Do you accept custom orders? How much does a custom order cost?
Sorry, but no. We're just that busy, so we don't have the time needed to devote ourselves to making sure your custom order would be perfect.
7 - Why do you use Print on Demand? Can't you make the mugs yourself?
We could except that our printer is faster and much more accurate than we could ever be. They specialize in doing this type of production, and have all the necessary equipment to do it well, much better than we could. We want you to have the best product possible, so we use a trusted third-party printer for all of our POD production.